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LED don't turn off and device does not connect


I’m from Brazil and I bougth a Pixy CMUCAM 5 to do a my final work in University. I’ve had problems with the CAM when I try to conect the device on PC by USB. The LED turn on white and not turn off, the device does not connect on PC.
I try do install the new firmware but i can’t, it’s not working the connection with a PC, I only see the LED turn on white and don’t turn off anymore.

Thank you very much.


Hi Vitor,

I am following up via email.



i have the same issue


Hey Isaac,

ok, I will follow up via email.